Not anymore... This year I got refunded 3 games (the most expensive one costing 19€) and then I asked a refund for a 3€ game they said I got the maximum amount of games refunded for the year 2024. Wtf is that seriously...
100% it was just 3 for me, I reviewed all my purchases (easy on their site). I was disappointed.
Speak for yourself.
You sell more consoles when you have the worst customer support!
Nothing to do with it. Sony customer service is poor.
Your mistaken it's terrible everywhere. Horrendous in the UK.
I had this conversation with another person some days ago. Manufactorers warranty for controllers not sold by the Microsoft Store is 6 months. Retailers guarantee is always 2 years by law, but becomes useless after 1 year (was 6 months), because after a year the customer has to prove the the product was already faulty when bought and 99,9999999% of the customers can't do that. Fuck it, let's make it 100%.
I believe you, i just said how it's in Europe.It's right here in black and white man. Middle East warranty terms:
This has been the case since the Xbox One days. I know because I had a console that was part of a launch unit run (for the middle east) and the controller that was packaged with the console failed on me within 6 months. They told me to kick rocks.
No, an item breaking down with regular usage is covered under the EU warranty law because not lasting for at least 2 years is clearly a faulty product. Lets say you buy a TV and the thing stops working after one year of regular usage: Of course you can claim the warranty and these go through every day.
People often mistake manufactorer's warranty and retailer's guaranee. The warranty is voluntarily, the guarantee by law.
You are protected against goods breaking down with normal usage as it doesn't have to be a defect at the time of delivery prove it or not.People often mistake manufactorer's warranty and retailer's guaranee. The warranty is voluntarily, the guarantee by law.
You buy a Switch at a local store in Europe and it breaks down after a year you are screwed unless goodwill.
You buy a Samsung tv at a local store in Europe and it breaks down after a year, you can still go to Samsung and use their 2 years warranty.
Guarantees, cancelling and returning your purchases - Your Europe
How to claim the 2-year guarantee for EU purchases, get a repair, replacement or refund, how to cancel orders made outside shops (online, by phone, mail order).europa.eu
"The 2-year guarantee period starts as soon as you receive your goods. If a defect becomes apparent within 1 year of delivery, you don't have to prove it existed at the time of delivery. It is assumed that it did unless the seller can prove otherwise."
Again: Warranty =/ guarantee
Semantics? Really?
Buddy, come to let's say Germany, buy a Switch at Saturn etc., try to complain after a year and see what happens. Spoiler: They'll tell you to piss off.
Get your local consumer rights association involved and don't be a sucker.
Why would i? They're right. But let's stop this here, everything is said.
Actually similar situation to your goodself but my controller was constantly moving down probably a d pad issue. I had the same experience as you but they sent me a new controller back with only 12 days left on the warranty, brilliant.For me as a consumer, one of the metrics to value a brand is the quality of their customer service.
I don't own Xbox console this generation but I have owned many Xbox controllers, they make good peripherals. My lates Elite series 2 controller started to have face button issues, so I tried to claim the warranty as it is still valid.
I am genuinely impressed by the experience. Registering the product is easy, just go to Microsoft account and add serial number, no question asked. The warranty claiming process is streamlined and user friendly - click a button just next to the controller I just registered, starting a repair order, the dropped down menu contained all possible issues, didn't need to type a single thing.
After that the system generated the shipping label and cost zero dollar as it is still in warranty. In the entire process, I didn't need to contact a single person, phone or webchat, and the whole process took 10 minutes.
Then you have a nice order status page to track its progress, again no need to contact anybody. I have received my controller on Wednesday, the issue was fixed, couldn't be happier.
Don't want to talk about Xbox's outputs or their strategic plan, but in terms of honoring their warranty, they've done a great job.
Nah, in the ps360 era It was the same, both consoles sold the same the failure.rate was high( not only rrod) on360 and their customer service was exceptional, on the other hand I am still waiting for Sony to repair my PS3 with the yellow light of death.....
I’m not speaking for myself. The sales bear that out. It’s fine if you specifically do t agree but you are the outlier.
Yes in Europe, and yes for hardware, I've sent back 2 series controllers via the automated process just like the OP.
Asking for lesser customer service in favor of MOAR GAMEZ is, perhaps, an opinion best left to ones self. Especially considering they are serving up STALKER 2, Indiana Jones and BLOPS6 to you on a GamePass platter to see the year out.
so your advice is ‘just keep doing what you’re doing Microsoft, things are going great”? That’s quite the take.Asking for lesser customer service in favor of MOAR GAMEZ is, perhaps, an opinion best left to ones self. Especially considering they are serving up STALKER 2, Indiana Jones and BLOPS6 to you on a GamePass platter to see the year out.
Was it not widely considered to the best Xbox showcase...EVER, just a few short months ago? Like, so many games it's kinda hard to keep track of them all?
I'm pretty sure I'm not an outlier there.
Search results for query: xbox showcase
www.neogaf.com
